Preguntas Frecuentes

> I forgot my username and password. How can I change it?

Depending on what system you are using, you can always recover the password and username thru the system in LogIn by clicking on Forgot Password. As a company, we do not keep any client private information. 

> Do I need to have internet service?

Yes, to be able to record and see your cameras remotely you need internet. 

> How do I download or playback a video?

Follow the instructions in our manual: READ.

> What is my IP address?

Follow the instructions in our manual: READ.

> Will the cameras work if there is a power outage?

No, your cameras won’t record anything without power or Internet service. You’ll only be able to see them if you have a power backup.

> My cameras are not working and there’s no light indicator.

Check the outlet connection. Almost always someone disconnected the power source from the outlet. If the problem persists, contact us.

> Can someone hack the wireless home security camera system and view the images captured by the cameras?

P&O Global Technologies, Inc wireless security camera systems use an encrypted wireless protocol to limit access to wireless networks and communications so that your wireless signals remain private and secure.

> How much video and or recording time can I get with your security cameras and equipment?

It depends on what type of equipment you have. Many things can impact the amount of video that can be stored.  What memory capability your DVR has, how many security cameras you have, the resolution you use, which all translates into heavier data. The more cameras you have, the more data you’ll get too. You can increase recording by following these recommendations:

1. Add more Hard Drive space.
2. Use Motion Activated recording only.
3. Reduce the number of frames per second each camera is recording.
4. Reduce the recording Resolution.

> What methods of payment do you accept?

We accept VISA, Master Card and American Express. We will also accept checks. Cashiers checks and money orders are preferred but we will also accept personal or business checks. Checks can be mailed to us but the order will not ship until the check clears the bank. We also accept PayPal purchases.

> Can outdoor cameras be used indoors or vice versa?

Outdoor cameras can be used indoors but indoor cameras cannot be used outdoors. Dome cameras should not be used outdoors unless protected completely from the elements. And some outdoor cameras are not totally designed to be indoor, where you want as much privacy as possible, so it is always recommendable to use indoor cameras that are more discreet. 

> Are my current cameras and/or system compatible with your hardware?

Provided that your system is CCTV ready, it should work. Our hardware works with most CCTV equipment but we do not guarantee that it will work with every system. Our professional team, will asses your system and quote you on the best custom plan for your needs.

> Does your system support audio and how does it work?

Yes, our system supports audio. It supports one audio channel for every video channel. A microphone kit might be required for each audio channel desired.

> Do you offer installation?

Yes, we offer security camera installations and we work with the best products and brands the market has to offer. 

> Do I need to have power at every single camera?

Every security camera must have power but you don’t need to run or have a power outlet next to each camera. All of our security cameras come with pre-made power and video wire with connectors. All security cameras can be powered with plug-in power supplies on a power supply next to your recorder. We also offer multi-camera power supply that can be mounted in a central location with power wires (two conductors/twisted) running to each camera.

> Can I watch my system from a remote location?

Yes, you can watch your security cameras from a remote location thru any device from anywhere in the world. You’ll need internet access at both locations. We recommend that you have a high-speed internet connection.

You can either use the Internet Explorer browser or our remote client software that you install on the remote computer to access your surveillance camera system. All software is included in our installation. No fee is required to run the remote access app.

> What is your warranty on your products?

All of our security cameras and products carry a one-year warranty from the time of purchase. Covers all product malfunctions and or defects, but does not cover acts of nature, crime and or misuse. 

> What is your repair policy and what can I expect?

All defective products, including security cameras, that are within warranty are eligible for return for repair. You must call our office about the defect and schedule an appointment for a technician to come out and service the equipment.