Frequently Asked Questions

Depending on what system you are using, you can always recover the password and username thru the system in LogIn. As a company, we do not keep any client private information. 

Yes, to be able to record and see your cameras remotely you need internet.

Follow the instructions in our manual: READ

Follow the instructions in our manual: READ.

No, your cameras won’t record anything without power or Internet service. You’ll only be able to see them if you have a power backup.

Almost always is the case that someone disconnected the power source from the outlet. 

P&O Global Technologies, INC wireless security camera systems use an encrypted wireless protocol to limit access to wireless networks and communications so that your wireless signals remain private and secured.

It depends on what type of equipment you have. Many things can impact the amount of video that can be stored.  What memory capability your DVR has, how many security cameras you have, in what record with better resolution which translates into heavier data. The more cameras you have, more data you’ll get too. You can increase recording by following these recommendations:

There are several variables that control the amount of video recording which can be stored on your system. The number of frames per second you are recording, how many security cameras and what resolution you are recording all impact the amount of video which can be stored. You can increase the amount of video history the system can store by performing any of the following. They are listed in the order we would recommend.

  1. Add More Hard Drive Space
  2. Use Motion Activated Recording Only
  3. Reduce the Number of Frames Per Second Each Camera is Recording
  4. Reduce the Recording Resolution

Outdoor cameras can be used indoors but indoor cameras cannot be used outdoors. Dome cameras should not be used outdoors unless protected completely from the elements. And some outdoor cameras are not totally designed to be indoor, where you want as much privacy as possible, so it is always recommendable to use indoor cameras that are more discreet. 

Provided that your system is CCTV ready or capable and use BNC style connections it should work. Our hardware works with most other CCTV equipment but we do not guarantee that it will work with every system. CCTV is analog therefore it can not be used on the same line as cable TV.

Yes, our system supports audio. It supports one audio channel for every video channel. A microphone kit is required for each audio channel desired. Part #MIC-KIT.

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Every security camera must have power but you don’t need to run or have an AC power outlet next to each camera. All of our 2 to 4 camera kits come with pre-made power and video wire with connectors. All security cameras can be powered with plug in power supplies on a power supply next to your recorder. With our 8 to 32 camera kits, we offer a multi camera power supply that can be mounted in a central location with power wires (two conductor/twisted) running to each camera.

The EZWatch software will do what we call ‘Remote Access’. It requires the main computer on-site with the security cameras attached and a remote personal computer or laptop. You need internet access at both locations. We recommend that you have a high speed internet connection such as DSL or Cable. EZWatch will also work with satellite but the connections are very slow. The uplink with satellite is often too slow to even get a good connection. A static internet protocol (IP) address from your internet service provider is not required but recommended. EZWatch uses IP addresses to get from one security camera system to the next.

You can either use the Internet Explorer browser or our remote client software that you install on the remote computer to access your camera system. You type in your IP address at the remote location to access the cameras. EZWatch uses a series of ports to communicate; port 80, 5150, and 5160. These ports need to be available and accessible from the internet in order for EZWatch Pro to work. EZWatch can also be used on the web provided you have the web server running. Check with your network administrator or service provider for further technical questions. EZWatch is a software suite with programs that facilitate security surveillance. All software is included in our kits and comes on the installation CD. No fee is required to run the remote access.

We accept VISA, Master Card and American Express. We will also accept checks. Cashiers checks and money orders are preferred but we will also accept personal or business checks. Checks can be mailed to us but the order will not ship until the check clears the bank. We also accept PayPal and Google Checkout purchases.

All of our security cameras and products carry a one year parts and labor warranty from the time of purchase. Extended warranties can be purchased for 4% of the sale price for each additional year up to 3 years. Our warranty covers all product malfunctions and or defects. Our warranty does not cover acts of nature, crime and or misuse. Examples are lighting strikes, vandalism and improper installation and or use. Our warranty will not cover anything that has been smashed, broken or burned. We reserve the right to determine if the product is within warranty or not.

All defective products, including security cameras, that are within warranty are eligible for return for repair. You must call one of our Support representatives and have them issue an RMA number (return manufacturers authorization). All security cameras and other equipment being shipped back must be packaged correctly for them not to be damaged in shipping.

We are not responsible for what happens to items during shipping and will not cover any damages due to shipping. We are also not responsible for any lost items in shipping. All items must have the RMA number written on the box to be accepted. We will do our best to get your repair or replacement sent to you as soon as possible. In most cases, products are repaired and shipped within 2 business days. Repair time is dependant on shipping time and whether the item is in stock. All DVR repairs are performed by professional technicians with 1000’s of hours of bench experience. All DVR’s sent in for repair are tested for 24 hours before being sent back out.

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